ALO YOGA FAQ
SHIPPING
How long will it take for my order to arrive?
Regular shipping time is 3-5 business days (Monday to Friday, and Saturday till noon) from order confirmation. This period may be longer in periods of sales or special promotions.
Please note that all indicated shipping/delivery periods are estimated by timelines. In any case, except for goods prepared in line with the consumer’s request or personal needs, delivery will be completed within the statutory period prescribed under the Distance Sales Regulation.
Where can I receive my order?
You can have it delivered to the address of your choice, although we do not deliver to PO boxes or hotels. Once you have set your delivery address and the order has been confirmed, the address cannot be changed.
Can the country of delivery be different from the country of purchase?
We only make deliveries to Türkiye.
What is the process for home delivery?
If you have chosen home delivery, we will send you a confirmation email when your order is about to leave the warehouse and another one with a tracking number (with a link to the courier company's website). Finally, the carrier will contact you by SMS or email to inform you of the delivery of your order. Keep in mind that we always want your orders to be delivered completely; however, sometimes you can receive your order in installments and with different couriers. We will notify you by email when this happens.
Payment Methods
Supported payment methods
We accept Visa, Master Card and American Express debit or credit cards.
Terms of Use and Decline of Purchases
Terms of Use and Decline of Purchases
Once the data provided has been verified, the payment for your order is processed in real time through the Virtual POS.
The payment platforms used on the website and the company itself have fraud prevention measures and controls in place. These controls consist of analysis of the characteristics of the orders and the way of using the means of payment.
Sometimes, in order to ensure that it is not a fraudulent operation, ALO Yoga - SOHO PERAKENDE YATIRIM VE TİCARET ANONİM ŞİRKETİ may require you to complete certain information or provide other complementary data.
The company reserves the right to cancel the order where there is a reasonable suspicion of fraud or where the requested additional information required to verify the authenticity of the order is not provided. In such case, any amount collected will be refunded in accordance with applicable law.
Additionally, Alo Yoga - SOHO PERAKENDE YATIRIM VE TİCARET ANONİM ŞİRKETİ does not control and is not responsible for any damages that may be caused by the application of the anti-fraud policies or measures approved by the different providers or issuers of means of payment.
Do you need an invoice for your order?
The invoices e-archive will be available to view on the order history page once the order has been confirmed.
Returns
What is the deadline for a return?
The return period for physical stores and online stores is 30 calendar days from the date of delivery of the order.
If you have any questions, you can contact support@aloyoga.tr
How to return an order?
If you placed an order online, you need to start the return process by clicking here or return section in the homepage.
We will ask you for information related to your order, photographs of the product, and the shipping method.
If you make a purchase in a physical store, you can go to any branch to make the return. Remember that the garments to be returned must comply with the guidelines of our return policy.
Do I have to pay anything for my return?
No, returns are free of charge.
How will I receive my return amount?
For online orders, once the return has been approved and we have received the garments, you will receive the money in the account with which you made the payment. After having made the refund, it could take up to 7 business days for you to see it reflected in your account. This depends on each bank.
When will I receive my return amount?
After approving the return (physical inspection of the returned garments), you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the estimated credit card payment time is 5-7 business days, and it depends on your bank.
What should I do if my return amount is incorrect?
Please contact our Customer Service Department at email support@aloyoga.tr and we will solve the problem as soon as possible.
Are shipping costs refunded if I return all items in an order?
Shipping costs will not be refunded if all of the garments are refunded.
Return conditions for online orders
We do not accept exchanges or returns of underwear for products where the protective packaging, tape, seals or wrapping have been opened; nor for items such as boxers and socks, swimsuits and bodysuits, earrings, jewelry, perfume, face masks, hair accessories which are unsuitable for return on health and hygiene grounds.
For us to approve a return, the items must be in perfect condition, with the outer and inner labels and retain the original packaging. In addition, the return request must be made within 30 calendar days after receiving the product.
Changes
Can I exchange my items?
You can change the size or color of your garment in any physical store without the need for additional payment, as long as the garment is in perfect condition, with a label and we have stock. If you exchange for another garment, we will refund you and you will be able to make a new purchase in the store. If you are not near one of our stores, the refund will have to be through an online return process and you need to make a new purchase. We do not make exchanges for underwear, swimwear, bodysuits, and socks.
What is the deadline for a return?
The return or exchange period is 30 days from the date of delivery of the order, without prejudice to consumers’ statutory rights arising from defective products. Alo Yoga- SOHO PERAKENDE YATIRIM VE TİCARET ANONİM ŞİRKETİ reserves the right to reject returns or exchanges communicated or sent after the established period or garments that are not in the same condition in which they were received. We do not make returns or exchanges to swimwear, underwear, socks, and bodysuits.
Registration
You can register to Alo through AloYoga.tr
You can register to Alo through www.aloyoga.tr
You can register in the user menu by clicking on Create an account. Just fill out the contact form.
As a registered user, you can conveniently shop without having to fill in your details every time. In your user profile, you can check the status of your orders at any time and review your purchase history.
In addition, if you accept commercial communications, we will inform you promptly about our news and exclusive promotions for registered users.
Modify my user data
You can change your password, address, and phone number at any time. To do this, go to the My Account section on this website.
Contact
How can I contact you?
Ask our team all your questions about your online purchase through support@aloyoga.tr .
Customer service hours are Monday to Friday from 9:00 a.m. to 6:00 p.m.
We do not have customer service on holidays.
STORES
Find a store
On the stores page you can find a list of all the Alo Yoga stores and the opening hours of each of them.
Promotions and Codes
Active Campaigns
If you have a promotional code, remember that it will only be valid if you comply with the following aspects:
- Promotions sent from Alo from different countries do not apply in Turkey.
- You need to be registered on our website www.aloyoga.tr
- Discount coupons will be valid only in the period between the days of the campaign. Once this period has ended, it will expire and will be exempt from value. Coupons without an expiry date will not be valid after a period of 1 year from their issuance.
- Redeemable exclusively in our online store in Turkey www.aloyoga.tr
- Promotions and coupons are not cumulative and are limited to a single use per user.
- In the event of a total return of an order with a gift, the customer must also return the gift, or its value will be deducted from the amount to be refunded. The value of a gift included in an order is always communicated in the conditions of a promotion.
Cancellations
How can I cancel my order?
It is only possible to cancel an order if it has not been packed or shipped, otherwise we will have to let the order continue its way and make a return.