Preliminary Information Notice in Accordance with Consumer Legislation

The subject of this Preliminary Information Notice concerns the provision of information to the BUYER, in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Agreements, regarding the sale and delivery of the product(s) sold by the SELLER to the BUYER, for which the essential characteristics and sales price are specified.

1. INFORMATION ABOUT THE SELLER

Company Name: SOHO PERAKENDE YATIRIM VE TİCARET ANONİM ŞİRKETİ
MERSIS No.: 0772164808700001 
Tax Identification Number: 7721648087
Address: ESENTEPE MAH. BÜYÜKDERE CAD. TEKFEN NO: 209 İÇ KAPI NO: 16 ŞİŞLİ/ İSTANBUL
Phone Number:  (+90) 0850 450 3100
Email Address: support@aloyoga.tr
Consumer Complaint Hotline: (+90) 0850 450 3100

2. INFORMATION RELATING TO THE BUYER

Name, Surname / Title:
Delivery Address:
Billing Address:
Phone Number:
Email Address:

3. PRODUCT key features AND PAYMENT details

The BUYER acknowledges that they have been informed prior to the completion of the order, of the product code, quantity of products, the product’s sales price including taxes, any applicable delivery charges, the payment method and delivery details, and that they have confirmed these details.

In order for the product(s) covered by this order to be delivered, the order must be confirmed electronically by the BUYER and submitted to the SELLER, and the product price must be paid to the SELLER using the payment method chosen by the BUYER.
Should the product price not be paid to the SELLER, should the payment fail for any reason, or should the payment be cancelled in the records of the bank or payment institution, the SELLER shall not be under any obligation to deliver the product.
Depending on the payment method chosen by the BUYER, the instalment option, the selected bank and any applicable promotions, different numbers of instalments may apply or services such as deferred instalments may be offered. Should the SELLER be unaware of such promotions, no information regarding them will be provided by the SELLER.

In cases where payment is made by credit card or similar means without a receipt being issued, the provisions of the Bank Cards and Credit Cards Law No. 5464 and related legislation shall apply if the card is used unlawfully by a third party. The SELLER reserves all legal rights regarding damages arising from unauthorized credit card use.

4. PRODUCT ORDER AND DELIVERY

a. ORDER TRACKING

After placing an order on our website and confirming the pre-information form, a confirmation message regarding the receipt of your order, the preliminary information notice and the distance sales agreement will be sent to your email address. You will find your order number and our legal documents in this email. We recommend that you keep your order number for order tracking and the resolution of any potential issues. 

b. DELIVERY TIMES

Delivery will be made as soon as possible, subject to stock availability and once the product price has been credited to the SELLER’s account. Under normal circumstances, delivery is typically dispatched within 2 to 3 working days from the date of order confirmation. This duration may be longer during discount or special promotional periods. 
In any event, delivery will be completed within the 30 (thirty)-day statutory period stipulated in the Distance Agreements Regulation, except for products prepared in accordance with the consumer’s request or personal needs. This is without prejudice to provisions regarding delays caused by force majeure.

c. DELIVERY

The courier company delivers parcels during the week and until midday on Saturdays. No deliveries are made on Sundays, public holidays or religious holidays.

Delivery will be made by the contracted courier company to the BUYER at the address specified above, either to the BUYER personally or to an alternative person designated for collection. If the BUYER is not present at the address at the time of delivery, the product may be held at the relevant courier branch for collection or returned to the SELLER. In this case, the BUYER may contact the SELLER regarding the delivery of the product. If the product needs to be re-sent due to reasons attributable to the BUYER, reasonable shipping costs associated with the re-send may be charged to the BUYER to the extent permitted by law. The SELLER shall not be liable for the failure to deliver these products within the specified timeframe.

The person placing the order, the recipient of the delivery and the invoice recipient may be the same person or different individuals. If these individuals are different, the person placing the order is responsible for the accuracy of the information provided and confirmed in relation to the order.

The SELLER shall not be held liable for any failure to deliver the goods due to the information provided in the order being incorrect, incomplete or out of date, or if the BUYER or the recipient cannot be contacted using this information.

The invoice for the product(s) you purchased is attached to the outside of the package. If you notice that the package is damaged or that the invoice is missing upon delivery, you must refuse to accept the package, have the delivery agent prepare a damage/inspection report, and notify the SELLER in writing via the email address support@aloyoga.tr . If you accept a package with a damaged box, the SELLER cannot be held liable for any damage to or missing items inside the package.

5. RIGHT OF WITHDRAWAL

a. EXERCISE OF THE RIGHT OF WITHDRAWAL AND RETURNS

The BUYER has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty.

The withdrawal period generally commences from the date on which the BUYER or a third party designated by the BUYER takes delivery of the product. However, in the case of products delivered separately under a single order, the date on which the final product is delivered; in the case of products consisting of multiple parts, the date on which the final part is delivered; and in the case of products delivered regularly over a specific period, the date on which the first product is delivered shall be taken as the starting point. The handover of the product by the SELLER to the courier shall not be deemed as delivery to the BUYER.

The BUYER may exercise the right of withdrawal even before taking delivery of the product. The right of withdrawal may be exercised by sending a written notice to the SELLER’s address specified above or by completing the withdrawal form on the SELLER’s website.

The burden of proof regarding the exercise of the right of withdrawal lies with the BUYER under the relevant legislation. Therefore, it is recommended that the BUYER retains a confirmation document proving that the notice of withdrawal has been submitted.

To process the return, you must return the product to us together with a copy of the invoice we sent to you and the completed return form. The product to be returned must be returned together with all its accessories and the original box.

Once your notice of withdrawal has been received by us and provided the product has been returned in good condition, all payments made by you, including delivery charges, will be refunded to you within 14 (fourteen) days. No costs will be charged to you for exercising your right of withdrawal.

In the event that the product is defective, the BUYER retains the discretionary rights granted to them under the Consumer Protection Law No. 6502 and relevant legislation.

b. CIRCUMSTANCES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The BUYER may not exercise the right of withdrawal in the following circumstances:

• Contracts relating to products prepared in accordance with the consumer’s requests or personal needs.
• Contracts relating to the delivery of products where protective elements such as packaging, tape, seals or wrappings have been opened after delivery; or products such as swimwear, underwear, socks, earrings, jewellery, perfume, bodysuits, face masks and hair accessories, the return of which is unsuitable for health and hygiene reasons.
• Contracts relating to services performed immediately in an electronic environment or intangible products delivered immediately to the consumer. The BUYER acknowledges that the “Gift Voucher” products offered by the SELLER fall within the scope of services performed immediately in an electronic environment or intangible products delivered immediately to the consumer, in accordance with Article 15 of the Distance Agreements Regulation, and therefore accepts that there is no right of withdrawal in respect of such products.
• Contracts relating to goods or services whose price fluctuates in line with financial market fluctuations and is beyond the control of the seller or supplier.
• Contracts relating to the delivery of products that are perishable or may expire.
• Contracts relating to products that after delivery become mixed with other products and cannot, by their nature, be separated.
• Contracts relating to books, digital content and computer consumables provided in a tangible medium where the protective elements (such as packaging, tape, seals or wrappers) have been opened after delivery. Contracts relating to the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription contract.
• Contracts relating to accommodations, moving services, car rentals, food and beverage services, and the use of leisure time for entertainment or relaxation, to be performed on a specific date or during a specific period.
• Contracts for services whose performance has begun with the consumer’s consent before the expiration of the right of withdrawal.
• Contracts concluded through an auction conducted in the form of a live auction.
  

6. COMPLAINTS, OBJECTIONS AND DISPUTE RESOLUTION

The BUYER may submit any requests, complaints or objections regarding products, orders, delivery, payment, returns, exchanges and similar matters arising during or after a purchase made via the SELLER’s website to support@aloyoga.tr.

In the event of any disputes arising from this relationship, consumers may apply to the Consumer Arbitration Boards located in the consumer’s place of residence or where the consumer transaction took place, within the monetary limits specified in the applicable legislation. In disputes falling within the jurisdiction of the Consumer Courts, consumers may apply to the Consumer Courts in the location of the consumer’s residence or where the consumer transaction took place, provided that, in accordance with Article 73/A of the Consumer Protection Law No. 6502, an application is made to a mediator prior to filing a lawsuit.

7. DECLARATION OF ACCEPTANCE AND APPROVAL

This “Preliminary Information Notice” constitutes the BUYER’s acknowledgment that they have read and electronically accepted it, that they accept its contents and terms, and that they agree to pay for the products they have ordered.